Your family labrador chocolate

We do not generally recommend washing the product.

This is primarily because the materials used in the product are not suitable for washing, and there is a risk that washing could cause it to lose its shape.

If it becomes dirty, we recommend cleaning only the affected area. Soak a towel in a basin filled with lukewarm water and neutral detergent, wring it out thoroughly, and gently wipe the soiled area.

If you would like gift wrapping, please select your preferred wrapping method from the Gift page.
For multiple items, we kindly ask you to specify the products you wish to be wrapped in the remarks section at the time of purchase.
If no specific instructions are provided, all purchased items will be wrapped together.

Shipping Methods
We use either "Yamato Transport" or "Japan Post" for product delivery. Please note that the choice of shipping carrier cannot be specified.

However, for deliveries to Hokkaido and Okinawa areas, we exclusively use Japan Post.

Shipping Fees
For deliveries within Honshu, a flat rate is applied. Different rates apply for Hokkaido and Okinawa.

If the purchase amount is less than 3,000 yen (tax included), a nationwide flat shipping fee is applied, and delivery date/time cannot be specified. Depending on the size of the product, it may be delivered to your mailbox. In such cases, delivery may take longer than regular courier services. Thank you for your understanding.

Shipping Schedule
After confirming the order details, we generally ship twice a week. You can check the shipping schedule here.

Delivery date/time requests can only be made starting five business days after the order date. If no specific date/time is requested, we will proceed with the earliest possible shipment.

Returns and Exchanges
We do not accept returns or exchanges for purchased items.

However, in cases of defective products, we will provide an exchange for the same item. If there is no inventory available for an exchange, we will issue a refund.

Order Changes, Additions, and Cancellations
Please note that changes, additions, or cancellations cannot be made after the order has been confirmed.
Make sure to carefully review your order details before confirming your purchase.